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Call our Customer Service Department whenever you need information. In addition to arranging comprehensive medical benefits, we strive to provide you with the information you need about your benefit plan when you need it.

UnitedHealthcare does not provide medical treatment or medical advice.  Please do not contact UnitedHealthcare regarding medical questions. If you do have a medical question, contact your Primary Care Physician.  In the event of an emergency, go to the nearest emergency room.

Telephone Numbers


UnitedHealthcare of the River Valley Customer Service
Illinois / Iowa 1-800-747-1446
Ohio 1-800-350-7584
Arkansas / Georgia / North Carolina / South Carolina / Tennessee / Virginia 1-800-224-6602
TTY/TDD Call 711 or call the National Relay Center at 1-800-828-1120. You will need to provide the 800 number on the back of your health plan ID card.
Customer Service Hours 8:00 a.m. - 5:00 p.m. Central

Neighborhood Health Partnership Customer Service
Florida 1-877-972-8845
TTY/TDD Call 711 or call the National Relay Center at 1-800-828-1120. You will need to provide the 800 number on the back of your health plan ID card.
Customer Service Hours 8:00 a.m. - 6:00 p.m. Eastern






 
Claims Address
 
UnitedHealthcare of the River Valley and Neighborhood Health Partnership mail to:

UnitedHealthcare of the River Valley
P.O. Box 5230
Kingston, New York
12402-5230
 
 
UnitedHealthcare Community Plan mail to:

UnitedHealthcare Community Plan
P.O. Box 5220
Kingston, New York
12402-5220