The NurseLine service is one more way UnitedHealthcare links members to the health information they need.
NurseLine is available 24 hours every day for you and your family. With a toll-free call, you'll reach a nurse who can provide information to assist you with health problems.
If you are a member of a UnitedHealthcare plan, you may call the NurseLine Services with your questions — day or night: 1-800-237-4936. TTY/TDD (Hearing Impaired) 1-800-855-2880.
Getting the best health care begins with asking questions and understanding the answers. NurseLine can help you do that.
Choosing how to treat your illness
If you or a family member is sick, NurseLine can help you decide what to do. Nurses support you when you're faced with problems such as these:
- "I've just been told my child has asthma. Will he be able to run and play like other kids?"
- "The doctor says I have prostate cancer. Tell me what to expect."
- "I have pain in my lower back. What causes it, and what can be done about it?"
NurseLine wants to help you learn all you can about the health problems you face. The nurses can give you information about your possible risks and choices. They can help you avoid unnecessary trips to the emergency room or guide you to help if needed.
Help with self care
Some health care problems may seem minor, yet it is often hard to know what to do. The problems could be like these:
- "My baby keeps rubbing her ear and crying. She feels so hot, and I'm getting worried."
- "I was stung by a bee. How should I pull the stinger out?"
- "I get one cold after another. What can I do to prevent this?"
The nurses can provide information to help you take care of a minor problem at home. And they can guide you to outside help when needed. (They cannot diagnose problems or recommend specific treatment. Nor are they a substitute for your doctor's care.) They can also help you understand the tests, medications, dietary plans, or treatment options that your doctor advises.
A call to your doctor
Before you call or visit your doctor, call NurseLine. The nurses can help you plan questions for your doctor. You'll be better prepared to ask the right questions.
Call NurseLine when your doctor's office is closed. Call when you're out of town on business or vacation. Day or night, seven days a week, NurseLine is available to you.*
*Check with your employer to make sure you have NurseLine as part of your benefit plan.
This information is intended solely for members of UnitedHealthcare Plan of the River Valley, Inc. and for members of benefit plans administered by UnitedHealthcare Services Company of the River Valley, Inc.