Member Health Programs
Our health programs include prevention and disease management initiatives. We identify members who are eligible for our programs by analyzing claims submitted by physicians. With the exception of our pregnancy program, identified members are automatically enrolled in the programs as a benefit of membership in the health plan.
Physicians on our quality committees provide input on our health management programs to ensure that they are based on current evidence-based guidelines. Nurses manage the programs and work with members by providing educational mailings, newsletters, and reminder cards. Physicians also receive information about their patients who are enrolled in the programs and the services their patients receive.
Participation in health programs is voluntary. If members feel they have been incorrectly identified as having a certain condition or wish to stop participating, they may call us toll-free at 1-800-369-2704 and select option 4.
Members with special language or physical needs concerning health management programs may call toll-free 1-800-369-2704 and select option 4. For TTY/TDD hearing impaired, use your TTY machine and call 711 or call the National Relay Center at 1-800-828-1120. You will need to provide the 800 number on the back of your health plan ID card. (8 a.m. to 4:30 p.m. Monday – Friday)
The following materials apply to many of our health programs. For specific program information, please view the programs on the left.
UnitedHealthcare does not provide medical treatment or medical advice. Please do not contact UnitedHealthcare regarding medical questions. If you do have a medical question, contact your physician. In the event of an emergency, go to the nearest emergency room.
UnitedHealthcare develops and manages disease management programs for the benefit of its members and the health plans it administers. These programs are not supported with outside funds, although, in some cases, UnitedHealthcare has received permission to use member educational materials or other in-kind member-oriented products that have been provided by non-profit organizations or pharmaceutical manufacturers. UnitedHealthcare may recommend certain products or devices because they are the most cost-effective alternatives based upon a member's benefit plan.