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Utilization Management



We have a special section for certain members.
- UnitedHealthcare Community Plan (formerly TennCare and hawk-i)
- Federal Employee Health Benefits Program (FEHBP)
- Neighborhood Health Partnership (NHP)


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Member Responsibilities

Learn more about the rights and responsibilities you have as a member of UnitedHealthcare.
- Sample Certificates of Coverage (COC)
- Important Information About Appeal Rights
- HMO Member Bill of Rights
- Confidentiality
- Advance Medical Directives
- Talking to Your Doctor
- How to File a Claim
- Claim Reimbursement Form
- Prescription Drug Claim Reimbursement Form
- Statement of ERISA Rights

Health and Wellness Discounts

The Health Discount Program helps you and your family typically save 10 to 25 percent on many health- and wellness-related programs, products and services not covered by most health plans. You can enjoy our minimum discount guarantee on services that may include vision care; dental care; alternative care such as acupuncture, chiropractic, massage therapy and natural medicine; long-term care services; hearing care; wellness programs including weight management and smoking cessation; fitness clubs, apparel and equipment. At this time, the health discount program is only available in Iowa and Illinois. You may call (800) 860-8773 and provide your name to access your program discounts.

Behavioral Health Services


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How We Rate

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